Anonymous
map-marker Norway, Maine

Im in makutano junction following kcb 115 heading to mombasa

This is the worst trip I have had in my life. I will never use Mash and I can never recommend Mash to anyone I know. Nonnon
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Kamika Ycw
map-marker Nairobi, Nairobi Province

Becouse of my child bookin went whrong voi

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Phone number is wrong and the one they are using nj one is picking the call they shouldadd manager contacts
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User's recommendation: Update phone number

Lukudu B

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Kampala Capital City, Central

Ticket rescheduling

Mash Urgent Care - Ticket rescheduling
Lost my grandmother last night and my ticket was pre-booked earlier for 24 which is today and now i was requesting if it was to postponed my ticket to Monday or Tuesday because i can be able to see her one last time before they put her away and i have tried to contact the office in kampala but all number are available please get back me please mash poa i humble dont forget
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Loss:
$23
Cons:
  • Poor communication
  • Uganda offices have contacts
  • Numbers up most are out of service

Preferred solution: Rescheduling of my ticket for today due to an accident

User's recommendation: Please call its would put our mind to rest

Anonymous
map-marker Rochester, New York

*** Doctors

Took my son in for a simple ear infection and sat there for over 2 hours without still being seen and the Doctor was a lazy dumb *** Would rather screw with paperwork than actually take care of patients! This place sucks, they ARE NOT URGENT CARE and the Doctors are ***
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Susan R Zpl
map-marker East Amherst, New York

TERRIBLE

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I would NOT recommend this place, you are better off going to emergency. They did not care in the least what was wrong with me. All they cared about was putting the $140.00 charge on my debit card, checking my vitals, and telling me to "see your primary care physician". I am new to the area, had no primary yet, about to leave the country on business for 2 weeks, and I left with nothing: no recommendation for care, no diagnosis, no prescription, not even cough syrup. Not even a suggestion as to what to do for myself. I WILL NEVER RETURN HERE. I asked to speak to a doctor versus the nurse practitioner, who refused to offer anything other than "see your primary care physician". When the doctor came in, he barely spoke English, threw his hands up in the air and yelled at me.
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Loss:
$140
Cons:
  • Staff
  • Nurse practitioner
  • Doctor
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker East Amherst, New York

Receptionist and cleaniness

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I went to the Amherst location with flu signs. Nicole the receptionist called a name that wasnt close to my first or last name and although i am of hispanic descent, my name is not. I when i asked why i hadnt been called, she gave me an irrelevant answer with an attitude. I did not appreciate this behavior, especially because i was at my best. Secondly, ive previously been to this location, and every time ive been here its always very clean. This time it looked like the room i was in, had not been cleaned in days. Not pretty at all.
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Reason of review:
Poor customer service
Emmaly Drk
map-marker Niagara Falls, New York

Mash Urgent Care - Doctor Review from Niagara Falls, New York

I went to.mash urgent care for a severe flair up of my lower lumbar i could barely walk i was presented by the attending physican when he entered the exam room he had in his hand a state drug sheet and was told he was not going to give me any narcotics i proceeded to try and explain my situation he never examined me he judged me immediately i told him i wanted my 65.00 co pay and would go to a real hospital with a doctor i also asked him to call my doctor he refused i filed a greivance with my insurance company and will never return am considering a lawsuit i have had brain surgery and many complications i have never taken pain killers other than tylemol its too bad the one time i was given a drug by my physiscian a year ago gave this doctor the right to label me i am infuriated that although i am sure he has to follow pain management protocol he missed the mark on me i proceeded a follow up with my regular physician and he totally agreeded with my grievance and perscribed a steriod and tramadol for my spinal flairup so their you have it i will not sit back and be treated like i belong in the masses of narcotic abusers and was never even examined i demanded my money he perscribed a muscle relaxer i would have gladley taken my money and went elsewhere i somehow believe he gave this perscription because i was going to file a greviance and he never touch or examinrd me
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Reason of review:
Poor customer service
Charlesetta Vql
map-marker Lake View, New York

Mash Urgent Care Doctor Review from Lake View, New York

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The company has substandard doctors with absolutely no manners whatsoever. One doctor in particular, let's call them Dr. L, has no skills whatsoever and the most caustic personality I have ever experienced. The Nurse Managers aren't any better and are totally clueless when it come to running their site. The corporation is a joke and is there for a quick buck. They are a "treat'em and street'em " company that treats their employees like second class citizens except for the MD's. If you value your health I wouldn't go there. You are better off going to Immediate Care. At least the Docs there take an interest in your care.
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Reason of review:
Poor customer service
Anonymous
map-marker Orchard Park, New York

MASH Urgent Care Orchard Park Rip Off

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NEVER EVER EVER USE THEM!!!!! I took a friend in this January who did not had insurance. The receptionist took his $140. We were called back to the room and before he even sat down, the nurse said, "We can't help you here, you need to go to the ER." She led him over to the table, sat him down, and the doctor came in and said the same thing. They took his blood pressure and blood sugar and we were off to the ER. The doctor put through a request that we get refunded. We were literally in the examining room for 2 minutes. However, MASH's board of review would not refund his money. Go somewhere else where they care more than about getting money!!!!!!
View full review
Loss:
$140
Cons:
  • Did not treat but took money
Reason of review:
Pricing issue

Preferred solution: Full refund

Lauri Lgj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tonawanda, New York

Poor Quality Care at Mash Urgent Care on Sheridan Drive, Tonawanda, NY

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I went there one Sunday evening because I was coughing up a lot of yellow mucus and feeling tired and weak. I was not seen by a real doctor, but rather a physician's assistant who looked like a teenager. She spent about 5 minutes with me and diagnosed me with a eustatian tube dysfunction. She then sent me home with no prescriptions. I had no health insurance so I was charged $140.00 out of pocket for this visit. The following Tuesday, I was worse so I saw my ears, nose and throat specialist who diagnosed me with an upper respiratory infection, prescribed an antibiotic and ordered an xray to rule out pneumonia. I got better. I contacted Mash and told the Clinical Director what happened and requested a refund. She told me she would give me one. She never did. I had put the charge on my credit card so I called the credit card company and filed a dispute. Mash was uncooperative with the credit card company so I can't get my money back even though I had documentation from my ears, nose and throat doctor. Mash is a rip off!
View full review
Loss:
$140
Cons:
  • Misdiagnosis
Reason of review:
Bad quality

Preferred solution: Full refund

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